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Help & Resources
How can we help you reach the podium?
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credit_card Subscription & Billing
Yes! Your Podium status is linked to your My Race Hub account (your Google Sign-In), not just your physical device. As long as you log in with the same email, your Pro features will be active across any supported platform.
Your data is completely safe. You will never lose the races you’ve already created. However, you will revert to the Prep tier limits, meaning you won’t be able to add new races until you are below the free limit (5 active races) or you choose to resubscribe.
tune App Functionality
While we designed the hub with Triathletes and Runners in mind, our flexible timeline and gear systems work for any event—from Marathons and Ironmans to Obstacle Course Racing (OCR) and Cycling Fondos. If there is a start line and a finish line, we’ve got you covered.
Absolutely. Podium users can export their entire race-day plan as a PDF or CSV. You can email it directly to your coach or print a hard copy for your support team at the transition area.
dns Technical & Data
Yes. My Race Hub is Offline-First. You can view your timelines and check off gear without any internet connection. Once you’re back in range, your data will automatically sync to the cloud.
Don't worry! This can sometimes happen if the app store takes a second to verify the transaction. Go to Settings > Restore Purchase, and the app will re-verify your status with Google/Apple and unlock your features immediately.
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Have Your Say
If there are any features you feel are missing or that you would like to see, please email support at MYRACEHUB.APP@GMAIL.COM. We are always looking for new ways to improve your enjoyment of the app, and more importantly, your performance!
Still need assistance?
Couldn't find the answer you were looking for? Our support team is ready to help resolve any technical issues so you can get back to training.
mail Email the TeamAverage Response Time: 24 Hours